Helping companies build structured, tool-driven internal service desks. From ticketing systems and automation to SLAs and knowledge bases — we design support operations that grow with your team.

Build Scalable IT Support Without the Headaches

We help companies launch modern, efficient service desks — from tool setup and automation to process design and tiered support structures — all tailored to your growth stage.

What We Do

Our consulting packages are designed to grow with you. We help fast-moving firms build internal IT support that scales — without slowing you down.

Our services include:

• Help Desk Setup & Tool Selection (Freshservice, Jira SM, Zendesk, HaloPSA, ManageEngine)
• Ticketing Workflow Design & SLA Policies
• Knowledge Base & Self-Service Portals
• Process Design: Incident, Request, Change, and Asset Management
• Tier 1–3 Support Structures & SOPs
• Automation & Onboarding Workflows
• Reporting & KPI Dashboards

Flowchart illustrating company processes: help desk setup, tool configuration, automation, in a circular sequence.

Why Choose Launchdesk

I have known Jonathan Myers since 2018.  What I have learned from my time working with him is that he is Honest, Intelligent, Hardworking, Customer Centric and loves technology almost as much as he loves music.  Jonthan has built several Services Desk systems and teams from bottom up.  He understands the needs of the customers and is able to bring those to life in systems that are built for the long haul.  He listens to your needs.  If you want a system and solution that will work for you and your company, you should look no further than Jonathan Myers.

Brian Lawhorne

Vice President of Information Technology

Unio Health Partners


Jonathan's profound knowledge of JIRA and workflow configuration proved invaluable during the JIRA Change Control/Change Advisory Board Project. His contributions enabled us to automate the majority of approvals and significantly accelerate our processes. This efficiency gain saved Information Security personnel approximately 20 hours per week, allowing our analysts to dedicate their time to more critical activities.

Director - Information Security & Risk Management