Who We Are
Launchdesk Consulting was founded to help fast-growing startups build smart, scalable IT support systems. We specialize in designing service desk frameworks that are flexible, modern, and tailored to your team’s unique needs.
Our Mission
To empower startups with the tools, processes, and strategies they need to deliver exceptional internal IT support from day one.
Meet the Founder
Jonathan Myers is a seasoned IT leader with over 13 years of experience building and scaling service desk operations. He has worked across startups and enterprise environments, leading initiatives that improved support workflows, reduced ticket resolution times, and increased customer satisfaction.
Jonathan started Launchdesk Consulting to give startups the same high-impact support infrastructure found in large organizations — without the complexity or overhead. He brings a balance of technical know-how and strategic insight to every engagement.
Our Values
• Simplicity – We create solutions that are easy to maintain and scale.
• Speed – We prioritize rapid setup and execution without sacrificing quality.
• Empowerment – We design systems your team can own and operate confidently.
• Transparency – We build clear processes, reporting, and documentation.
• Partnership – We work collaboratively and always act in your best interest.